Frequently Asked Questions (FAQ)
đ Shipping & Delivery
How long will my order take to arrive?
We pack your order within 2â3 business days, and then it's usually on your doorstep 4â9 business days after that. So most orders arrive within 6â12 business days in total. Order before 6 PM PT and we'll start working on it the same business day! Just a heads-up: busy seasons or bad weather can slow the carriers down a little, but we'll always keep you in the loop.
Do you offer free delivery?
Yes, always! Shipping is free on every order, no minimum. Grab one piece or ten, it's on us. đ
Where do you ship to?
We ship anywhere in the United States. International shipping isn't available yet, but we're hoping to get there!
How can I track my order?
As soon as your order ships, we'll email you a tracking number and link so you can follow it all the way to your door. Can't find it? Check your spam or promotions folder first. If it's still missing, email us at info@spicypeachboutique.com with your order number and we'll track it down for you.
âŠī¸ Returns & Refunds
What is your returns policy?
If something isn't quite right, no stress! You have 30 days from the day your order arrives to request a return. Just make sure the item is unworn and unwashed, with the original tags still attached, and in its original packaging.
How do I start a return?
Super easy! Email us at info@spicypeachboutique.com with your order number and the item(s) you'd like to send back. Once we approve it, we'll send you a return label and simple instructions.
Can I cancel my order?
Totally get it, sometimes you change your mind! Email us at info@spicypeachboutique.com as soon as possible with your order number. If your order hasn't been processed yet (usually within 12 hours), we'll cancel it and fully refund you. If it's already on its way, no worries: once it arrives, you can simply return it within 30 days.
When will I receive my refund?
Once your return arrives, we'll inspect it and email you to let you know it's approved. Your refund then goes back to your original payment method within 10 business days. Your bank might take a few extra days to show it, so hang tight! If it's been more than 15 business days since approval and you still don't see it, reach out and we'll sort it out right away.
đŗ Orders & Payments
What payment methods do you accept?
We've got you covered! We accept Visa, Mastercard, American Express, and Maestro, plus Apple Pay, Google Pay, and Shop Pay for a super quick checkout. All prices are in US dollars, so no surprise conversion fees.
Can I change or cancel my order after placing it?
Of course, just let us know fast! Email info@spicypeachboutique.com with your order number and what you'd like to change (size, color, address, or cancelling altogether). If your order hasn't been processed yet (usually within 12 hours), we'll happily update or cancel it. If it has already shipped, you can return it within 30 days once it arrives.
Is my payment information secure?
100%! Our checkout is powered by Shopify and protected with SSL encryption, the same security used by major online retailers. Payments are processed through a PCI-compliant system, and we never see or store your full card number. Look for the little lock icon and "https" in your browser bar at checkout, and you'll know you're safe to shop. đ
đ Products & Sizing
How do I choose the right size?
We want you to love the fit! Every product page has a size guide with measurements, so grab a measuring tape and compare your bust, waist, and hips to the chart. If you're between sizes, we usually suggest sizing up for a more comfortable fit. Still not sure? Email us at info@spicypeachboutique.com and tell us what you're eyeing. We're happy to help you pick. đ
Will the color match what I see on the screen?
We work hard to make our photos as true to life as possible! Colors can look a little different depending on your phone or computer screen, your brightness settings, and the lighting. If you're unsure about a shade, send us a message and we'll describe it in real life for you.
What should I do if an item is out of stock?
Oh no, we know that feeling! Some of our favorites come back, while others are limited drops. Tap "Notify me when available" on the product page and we'll email you as soon as it's back. You can also follow us on Instagram to catch restocks and new arrivals first!
đŦ Customer Care
There's a problem with my order - what should I do?
We're so sorry, let's fix it! Email us at info@spicypeachboutique.com with your order number, a quick description of what's wrong, and a photo if it helps (wrong item, missing piece, defect, anything). Please reach out as soon as you notice the issue so we can look into it quickly and make it right. đ
My package is lost or damaged - what now?
Ugh, that's the worst, but don't worry, we've got you! Email us at info@spicypeachboutique.com with your order number right away. If it's damaged, include a few photos of the package and the item. We'll open an investigation with the carrier and work on a solution for you as quickly as possible. If your tracking says "delivered" but you can't find it, check with neighbors or your building's mailroom first, since packages sometimes turn up nearby.
How can I get in touch with customer support?
We'd love to hear from you! The best way to reach us is by email at info@spicypeachboutique.com, and we aim to respond within 24 hours. Whether it's a sizing question, an order update, or you just need a second opinion on an outfit, we're here for you!